Terms of Service

1. What Recovery Companion is — and isn't

Recovery Companion is a recovery-support tool, provided to you by your treatment clinic or program (your “Clinic”), designed to help you stay engaged with your own recovery between clinical visits. It is not a medical device, is not FDA-cleared or FDA-approved, and does not diagnose, treat, cure, or prevent any disease or condition. It does not provide medical advice. Nothing in the App or Site is intended to create, and use of the App does not create, a provider-patient relationship between you and Recovery Companion. Your medical care is provided by your Clinic and your treatment team, not by us.

2. Emergencies

The App is not monitored in real time and is not an emergency response service. If you are experiencing a medical emergency or believe you or someone else is in danger, call 911 immediately. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline) or call the SAMHSA National Helpline at 1-800-662-4357. Do not rely on the App to reach help in an emergency.

3. Who can use the App

The App is made available to you through enrollment by your Clinic. To use it, you must be enrolled by a Clinic that has obtained any consent required by applicable law (including, for minors, consent to substance use disorder treatment under applicable state law), and you must be able to form a binding contract under the laws that apply to you. If you are using the App as part of a Clinic's program and you are a minor, your Clinic and, where applicable, your parent or guardian are responsible for the consents required for your enrollment.

4. Your account

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us or your Clinic promptly at hello@recoverycompanion.app if you believe your account has been accessed without your permission.

5. Acceptable use

You agree not to:

• Use the App or Site for any unlawful purpose, or in violation of these Terms;
• Impersonate any person, or misrepresent your affiliation with any person or Clinic;
• Attempt to access another user's account or data, or interfere with the App or Site's security features;
• Reverse engineer, decompile, scrape, or attempt to extract the source code or underlying data of the App or Site, except as applicable law expressly permits;
• Introduce malware, or attempt to disrupt or overburden our systems; or
• Use the App to submit content that is unlawful, threatening, or that infringes another person's rights.

6. Your content

You retain ownership of the journal entries, check-in responses, and other content you submit through the App (“Your Content”). You grant Recovery Companion a limited license to store, process, and display Your Content back to you as needed to provide the App, and — for the narrow, aggregate purposes described in our Privacy Policy — to your Clinic. We handle Your Content as described in that Policy, including the confidentiality protections of HIPAA and, where applicable, 42 CFR Part 2.

7. Care and medication information

Medication schedules, dosing, injection dates, and appointment information shown in the App are set solely by your prescriber and Clinic. The App reminds you of this information and logs what you report — it does not, and cannot, change, adjust, or override your treatment. Always follow your prescriber's instructions over anything shown in the App, and contact your Clinic directly with any question about your treatment.

8. Third-party services and links

The App and Site may link to or integrate with services we don't control — for example, your Clinic's patient portal, naloxone or treatment locators, or crisis lines such as 988 or the SAMHSA helpline. Those services are provided by third parties under their own terms and privacy practices, and we are not responsible for their content, availability, or how they handle your information.

9. Intellectual property

The App, the Site, and all associated software, design, text, graphics, and trademarks (including the Recovery Companion name and feather mark) are owned by Recovery Companion or our licensors and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App and Site for their intended purpose. All other rights are reserved.

10. Feedback

If you send us feedback or suggestions about the App or Site, you grant us the right to use them without restriction or compensation to you.

11. Disclaimers

THE APP AND SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT USE OF THE APP WILL LEAD TO ANY PARTICULAR HEALTH OR RECOVERY OUTCOME. THE APPROACHES THE APP IS BUILT ON ARE SUPPORTED BY EVIDENCE AT THE LEVEL OF THE APPROACH — THE APP ITSELF IS NOT CLINICALLY PROVEN, IS NOT A TREATMENT FOR OPIOID USE DISORDER, AND IS NOT FDA-CLEARED.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECOVERY COMPANION AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP OR SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOUR CLINIC PAID US FOR THE APP IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED DOLLARS ($100). NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, WHERE SUCH LIMITATION IS NOT PERMITTED.

13. Indemnification

You agree to indemnify and hold Recovery Companion harmless from any claim, loss, or expense (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the App or Site, except to the extent caused by our own negligence or misconduct.

14. Term and termination

These Terms remain in effect while you use the App or Site. Your Clinic controls your enrollment and may end your access at any time. We may suspend or terminate your access if we reasonably believe you have violated these Terms, misused the App, or created a safety or security risk. Sections of these Terms that by their nature should survive termination (including Sections 9 through 13 and 15 through 18) will survive.

15. Dispute resolution and arbitration

Please read this section carefully — it affects your legal rights. You and Recovery Companion agree to first try to resolve any dispute informally by contacting hello@recoverycompanion.app. If we can't resolve a dispute informally within 60 days, you and Recovery Companion agree that it will be resolved by binding, individual arbitration under the rules of the American Arbitration Association, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. You and Recovery Companion each waive the right to a jury trial and to participate in a class, consolidated, or representative action. You may opt out of this arbitration agreement by emailing hello@recoverycompanion.app within 30 days of first accepting these Terms, stating that you decline to be bound by this Section. This section does not limit any right you have to file a complaint with a government agency, including regarding your rights under HIPAA.

16. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to Section 15, the state and federal courts located in Texas will have exclusive jurisdiction over any dispute not subject to arbitration.

17. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will update the effective date above and, where required by our agreement with your Clinic or by law, provide notice. Continued use of the App or Site after a change becomes effective constitutes acceptance of the updated Terms.

18. Miscellaneous

• Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and Recovery Companion regarding the App and Site, and supersede any prior agreements on this subject between you and us individually (this does not affect any separate agreement between Recovery Companion and your Clinic).
• Severability. If any provision of these Terms is found unenforceable, the rest will remain in full effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, consistent with Section 7 of our Privacy Policy.
• Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control.

19. Contact us

Questions about these Terms can be sent to hello@recoverycompanion.app.

See also our Privacy Policy.